• Supporting Sales Representative to follow open projects from customer order through completion
• Daily contact with Sales Representatives and Customers
• Coordinating critical dates for projects, etc.
• Administrative aspects of project,s including project documentation, drawing, job closing, and scheduled shipments
• Assist in the preparation of project communication documents, gathering data, generating reports, etc.
• Assist with properly maintaining information in project folders
• Working with Sales Representative / Area Sales Managers and assisting in the tracking of projects
• Provide relevant feedback aiming to exceed customer expectations
• Organize daily work, prioritize work time, and effectively manage deadlines
• Work with all internal departments to answer customer questions relative to projects
• Daily updating of SAP with ongoing information
• Follow up on incoming questions/requests from customers using effective communication and problem-solving techniques and ensure information/documentation is filed accurately for future reference
• Preparation and communication of internal/external project status and escalation of critical issues.
• Be an excellent teammate and work with limited supervision
• Assist in other projects and departments as needed

• 2-4 years’ experience in Customer Service, Manufacturing Sales/Project Coordinator / a plus.
• Experience in administrative support.
• Experience using project management tools (Microsoft Project, Microsoft Teams, Microsoft Excel)
• SAP expert
• Effective verbal and non-verbal communication skills internally and externally.
• Knowledge of project management best practices.
• Ability to stay highly organized and balance multiple tasks simultaneously.
• Ability to problem solve, be adaptable, and be flexible.
• Attention to detail.
• Documentation and reporting skills.

• Project management: 3 years (Required)
• Customer service: 3 years (Required)
• SAP ERP: 3 years (Required)
• CRM: 3 years (Required)

• 401(k)
• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• Health savings account
• Paid time off

Job Type: Full-time

Pay: $22.00 – $26.00 per hour

Schedule: 1st shift, Monday to Friday

Work Location: 959 Industrial Drive, Allegan, MI 49010 (on-site)